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Customer Service Representative

MLE BV is looking for a dedicated Customer Service Representative for the Sales Operation & Control department.

The Order Sales & Support Office is responsible for the order handling of all truck orders. In the role of Customer Service Representative, you will be responsible for receiving requests by telephone or email and providing accurate information received from the Suppliers/Factories. 

To ensure success as a Customer Service Representative you should be a team player and show a high degree of flexibility and adaptability. 

The Customer Service Representative reports directly to the Director of the Sales Orders & Support Office. 

Your responsibilities

  • Receiving requests by telephone or email, analyzing and ascertaining the requests –and providing. accurate information received from the Suppliers/Factories. Routing of requests to the proper desks.
  • Order entry to acknowledgement and shipment of orders to Supplier/Factory.
  • First time right information to dealers and suppliers.
  • Confirming the OEDD and LEDD dates during Order administration with cooperation with Factories and Global Planner.
  • Accurate preparation of freight invoicing/credit notes for execution by Finance.
  • Accurate Spar/TS administration.
  • Obtain accurate Letters of Oath for all Risk dealers to cover deliveries.
  • Accurate Error in Shipment approval administration for Batteries and any other outside EIS claims.
  • Identifying and reporting of process improvements.

What you bring?

  • Preferable 3-5 years’ experience in a customer service role/ sales back office role in a business to business environment.
  • Strong understanding of the order to delivery processes, procedures and restrictions.
  • Reasonable understanding of the prime product portfolio. Able to seek expert advice on commercial or technical restrictions.
  • Able to use the relevant order data processing systems, administration systems, communication systems.
  • Excellent verbal and written skills in English.
  • Very customer oriented, shows professional courtesy under all circumstances, without over-promising.
  • A pro-active attitude is a must.
  • Problem solving skills. 
  • Customer Service can be challenging at times, therefore, you should be resilient and you see feedback as an opportunity to improve.

What we offer?

  • Around 2,150 international colleagues and a diversity of cultures.
  • A 37,5 hours working week.
  • A salary which is in line with global standards.
  • 27 holidays and a max. of 5 days extra (assigned by management) based on a fulltime employment. Holidays of parttime workers are calculated pro rata.
  • Flexible working hours.
  • We offer an opportunity where you can learn a lot of the full business; just by reaching out, showing interest, and asking questions.

How to apply?

For questions related to the role, please contact Maria Bravo, HR Advisor, at

We look forward to receiving your CV and short motivation letter (please attach to the application form below).

You can begin the application process by completing this form and attaching your supporting documents.