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We’re a group with direct sales, factories, and dealer networks. Our local business units and dealers provide professional, informed, and experienced service solutions to our customers.


At MLE, the customer is at the centre of everything we do

We make it our duty to be ever-present, from design and development to maintenance service programmes, we are available at every step of the journey. 

We are close to our customers and are responsible for the full life cycle of the solution which includes delivering impeccable service support. 

We develop products that meet our customer's specific needs, making sure that our manufacturing process is optimised through global supply chain management. It’s not only manufacturing the right truck or designing the right piece of equipment for particular material handling processes, we make sure that our products pass the most strict quality controls before they leave the factory. 

Our HQ sales teams, together with the direct sales organisations and dealers, make sure that we offer the right product, the right service and the right solution for each individual operation. 

Our Services in a Nutshell

Online training material Manuals, technical bulletins Access to specialists
Your fleet data with
service records
Technical support Spare parts


International and Local Services: Strategic Accounts

Our Strategic Accounts team is responsible for global, multinational (EMEA) and national accounts. These accounts are our end customers that have strategic importance to MLE.

We adopt a Central coordination and PAN European Strategic Account Management structure for the convenience of our customers, which is available throughout our coverage globally.

Global account management Standardisation of pricing, trucks & services Partnership in TCO reduction
Fleet optimisation & management Framework agreements Sharing of best practices & experiences
Reference and factory visiting Co-development of customised products Financial solutions

Additionally, we offer specialised account management in 3 key areas:

Specialised Account Management

Global Presence

  • Backed up by the biggest names
  • Strong partners in key markets
  • Full EMEA & global coverage
  • In-house specialists
  • Product management & training

Local excellence

  • Site surveys
  • Disposal of your old fleet
  • Phased implementation on site
  • Product introduction training
  • Short term rental solutions
  • Implementation optimisation planning

Efficiency Improvements

  • Operational efficiencies
  • Commercial efficiencies
  • Purchasing efficiencies
  • Health and safety enhancements

When the operations go international, our team in Strategic Accounts can offer one point of contact with a personal approach. We listen to our customers and deliver bespoke cost optimisation plans with a fleet implementation programme for those cross-border sites, ensuring our service is always extensive, professional and timely.

We can provide our customers with financing services that support them in making the right move to keep their business going.

Local Service Solutions (to name a few)

Local modifications by factory-trained service engineers Safety inspection services Comprehensive training programmes for operators
After sales support Risk assessments Rack inspections


After-Sales Service Support

Utilising our dealer networks, and our local direct sales teams, we provide prompt and thorough after-sales service support.

Our distribution and reach enable us to rapidly respond to our customers’ requirements through our servicing network. 

Our after-sales service support reflects and is based on specific customer applications and feedback from the field.

Solution Design Solution Customisation
Adapt the solution to customer process Custom Solutions to meet more demanding needs


Full-Service Solutions

We offer full-service solutions through our local business units and our wide network of dealers, as well as via Logisnext Solutions.

This includes everything from software updates, analysis and continuous development to logistics personnel training programmes, preventive and predictive maintenance​ repairs, customer support service and more. 

Our trucks are designed in a modular way. That means they utilise fewer parts and are much easier to maintain and service. Additionally, our preferred stock parts are held by the network to ensure quick and easy distribution. MLE service technicians keep parts on hand in their service vans and are trained by the manufacturer, so they know our equipment inside-out, enabling them to offer servicing,  maintenance, and diagnostics whenever you need them.

24/7 Helpdesk Onsite Services Spare Parts Training
Customer services available 24/7 Preventive maintenance, repairs, modernisations Spare parts and component overhaul Training Services


Tailored Maintenance Packages

We offer several service and maintenance packages to suit each operation no matter its intensity.

With our top quality, genuine parts and 95% first fix rate we help increase your operational safety. With easy-to-use service tools to record the utilisation of the trucks, we help you schedule accurate service & maintenance routines.

We’re always available to offer professional, experienced advice, maintenance, and support, ensuring your equipment has a long life, offering excellent uptime and work to reduce your TCO (total cost of ownership).

You can find our products through our own direct sales organisation or through our extensive network of carefully selected independent dealers. We integrate the expertise and resources of our different organisations to maximise our customer’s satisfaction wherever we are.

To learn more about the support we offer at MLE, click here. And for our full range of solution offerings, see below:

To access our full range of services or get in contact with someone who can help

Contact our direct sales teams or our dealers here